Patient-Reported Experience Measures (PREMs)
and Patient-Reported Outcomes Measures (PROMs)
Or measures of the care experience and of the health status reported by patients
provincial principal investigators
Sylvie Lambert, Diana Zidarov, Regina Vesca, Jeannie Haggerty, Maude Laberge, Nadia Sourial, Sara Ahmed
Fondation de ma vie
18 participating countries
25 Canadian medical clinics (pilot project)
Quality of care, patient experience, PREMs, PROMS
The way a patient experiences his consultation experience in a medical clinic and his perception of his state of health (PREMs and PROMs) are indicators that allow us to measure the quality of the services received and to capture whether the health system meets their needs. It is then possible to improve the relationship between the health professional and the patient, the quality of care, the quality of life of patients, policies, public health monitoring, etc.
What are our goals?
Identify indicators that measure the experience and satisfaction of patients (Patient-Reported Outcomes Measures PROMs and Patient-Reported Experience Measures PREMs) who consult in a medical clinic that are the same no matter where you are in the world.
How are we going to proceed?
Canada is participating in this international study conducted by the Organization for Economic Co-operation and Development (OECD). The Quebec portion is led by our team. We will carry out a pilot study by recruiting 5 medical clinics and clinicians as well as 250 patients (Canada: 25 clinics and 1,250 patients). We will evaluate, using questionnaires, the experience of patients during their consultations and the effects of these on their health. Subsequently, we will perform the main study which aims to enroll 3,000 patients and 60 clinics across Canada.
What results do we hope to achieve?
This project will enable the OECD to collect data from 18 countries. Thanks to the various questionnaires, the OECD will be able to build a reference tool to measure the quality of health care that users receive according to their experience as users and their health condition.
From a Quebec point of view, we hope to be able to create a cohort of users that we can follow over time and inform decision-makers about the indicators to use in order to improve the public health system.