Interprofessional collaborative skills
of nurses and social workers in the context of Telehealth: Scoping Review
Principal investigators
Marie-Eve Poitras,
Yves Couturier,
Francois Aubry,
Ariane Girard, Julie Racine,
Jean-Daniel Carrier,
Laurie Fortin, Christina Simard
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Funding
$ 30,000
Social Sciences and Humanities Research Council of Canada (SSHRC)
Study setting
Literature paper
Themes
Collaborative skills, interprofessionality, primary care, tele-intervention, Scoping Review
How to avoid that this new
way of working causes an interprofessional collaboration
and patient partnership regression ?
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Discover the
summary of the project
via an infographic!
Why?
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The pandemic has changed how care is made available to users, and the use of tele-intervention will continue. For a good reason, 98% of primary care professionals believe that they will use tele-intervention even after the COVID-19 period, of which 28% of them think they will use it more than 50% of the time. The skills necessary to carry out an effective and optimal tele-intervention are unknown, whether they are related to interprofessional collaboration. In addition, the literature shows that professionals do not feel equipped to offer this tele-intervention optimally, which clearly illustrates the current lack of knowledge and support for professional development. Learning more about these elements is essential, and this is precisely what our study proposes.
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What are our goals?
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Describe the collaborative practices of professionals working in primary care in the context of tele-intervention
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Identify the skills expected for interprofessional collaboration in tele-intervention
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Identify skills that facilitate interprofessional collaboration in primary care in the context of tele-intervention
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Formulate recommendations to support the adjustment of ongoing and initial training in IPC in the context of tele-intervention
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31
Articles
17
Web sites
How?
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We conducted a scoping review to identify the relevant literature to answer our research question: What skills in collaborative practices are necessary for tele-intervention by professionals working in primary care?
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Thus, we can better understand the skills required for tele-intervention offered by primary care professionals. This method makes it possible to capture the richest literature quickly, reinforcing this synthesis's feasibility in COVID-19.
What results did we get?
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It is possible to collaborate with other professionals to improve care
provided to the patient when care is given in a virtual context. Some
skills are, however, necessary, such as:
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Mastering technological tools
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Know interprofessional collaboration in a sufficient and adequate way
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Communicate with members of the interprofessional team in a way
regular and active -
Recognize the roles of each member of the team
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Foster and promote teamwork despite the distance
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Exercise collaborative leadership
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Know how to resolve conflicts between colleagues in a virtual context
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​Key messages from the study
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Interprofessional collaboration in virtual care is key to quality patient care
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Professionals must have efficient and adequate equipment and the technical support required to achieve interprofessional collaboration in virtual care
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The initial and continuing training of professionals seems insufficient in using technologies in health
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Specific skills necessary for good interprofessional collaboration, such as conflict resolution, seem to be underemphasized by educational institutions and managers in the workplace
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The main barriers to interprofessional collaboration in virtual care are a lack of professional skills, inadequate technological equipment and change management
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Excellent ability to communicate and the identification of a champion are factors facilitating the success of interprofessional collaboration in virtual care
English
French
Recommendations
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Recommendations have been issued for each of the different actors working in the health system to optimize virtual care.
We invite you to consult them here.