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Interprofessional collaborative skills
of nurses and social workers in the context of Telehealth: Scoping Review

Principal investigators

Marie-Eve Poitras,

Yves Couturier,

Francois Aubry,

Ariane Girard, Julie Racine,

Jean-Daniel Carrier,

Laurie Fortin, Christina Simard


$ 30,000

Social Sciences and Humanities Research Council of Canada (SSHRC)

Study setting

Literature paper


Collaborative skills, interprofessionality, primary care, tele-intervention, Scoping Review

  How to avoid that this new
way of working causes an 
interprofessional collaboration
and patient partnership regression ?



Discover the

summary of the project
an infographic!


The pandemic has changed how care is made available to users, and the use of tele-intervention will continue. For a good reason, 98% of primary care professionals believe that they will use tele-intervention even after the COVID-19 period, of which 28% of them think they will use it more than 50% of the time. The skills necessary to carry out an effective and optimal tele-intervention are unknown, whether they are related to interprofessional collaboration. In addition, the literature shows that professionals do not feel equipped to offer this tele-intervention optimally, which clearly illustrates the current lack of knowledge and support for professional development. Learning more about these elements is essential, and this is precisely what our study proposes.

What are our goals?

  1. Describe the collaborative practices of professionals working in primary care in the context of tele-intervention

  2. Identify the skills expected for interprofessional collaboration in tele-intervention

  3. Identify skills that facilitate interprofessional collaboration in primary care in the context of tele-intervention

  4. Formulate recommendations to support the adjustment of ongoing and initial training in IPC in the context of tele-intervention

Télésanté et télémédecine




Web sites


We conducted a scoping review to identify the relevant literature to answer our research question: What skills in collaborative practices are necessary for tele-intervention by professionals working in primary care?

Thus, we can better understand the skills required for tele-intervention offered by primary care professionals. This method makes it possible to capture the richest literature quickly, reinforcing this synthesis's feasibility in COVID-19.

What results did we get? 

It is possible to collaborate with other professionals to improve care

provided to the patient when care is given in a virtual context. Some

skills are, however, necessary, such as:

  • Mastering technological tools

  • Know interprofessional collaboration in a sufficient and adequate way

  • Communicate with members of the interprofessional team in a way
    regular and active

  • Recognize the roles of each member of the team

  • Foster and promote teamwork despite the distance

  • Exercise collaborative leadership

  • Know how to resolve conflicts between colleagues in a virtual context

Rapport télésanté et télémédecine

Key messages from the study

  • Interprofessional collaboration in virtual care is key to quality patient care

  • Professionals must have efficient and adequate equipment and the technical support required to achieve interprofessional collaboration in virtual care

  • The initial and continuing training of professionals seems insufficient in using technologies in health

  • Specific skills necessary for good interprofessional collaboration, such as conflict resolution, seem to be underemphasized by educational institutions and managers in the workplace

  • The main barriers to interprofessional collaboration in virtual care are a lack of professional skills, inadequate technological equipment and change management

  • Excellent ability to communicate and the identification of a champion are factors facilitating the success of interprofessional collaboration in virtual care



Couverture policy brief.png


Recommendations have been issued for each of the different actors working in the health system to optimize virtual care.


We invite you to consult them here. 

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