Interprofessional collaborative skills
of nurses and social workers in the context of Telehealth: Scoping Review
Ariane Girard, Julie Racine,
Laurie Fortin, Christina Simard
Social Sciences and Humanities Research Council of Canada (SSHRC)
Collaborative skills, interprofessionality, primary care, tele-intervention, Scoping Review
How to avoid that this new
way of working causes an interprofessional collaboration
and patient partnership regression ?
summary of the project
via an infographic!
The pandemic has changed how care is made available to users, and the use of tele-intervention will continue. For a good reason, 98% of primary care professionals believe that they will use tele-intervention even after the COVID-19 period, of which 28% of them think they will use it more than 50% of the time. The skills necessary to carry out an effective and optimal tele-intervention are unknown, whether they are related to interprofessional collaboration. In addition, the literature shows that professionals do not feel equipped to offer this tele-intervention optimally, which clearly illustrates the current lack of knowledge and support for professional development. Learning more about these elements is essential, and this is precisely what our study proposes.
What are our goals?
Describe the collaborative practices of professionals working in primary care in the context of tele-intervention
Identify the skills expected for interprofessional collaboration in tele-intervention
Identify skills that facilitate interprofessional collaboration in primary care in the context of tele-intervention
Formulate recommendations to support the adjustment of ongoing and initial training in IPC in the context of tele-intervention
We conducted a scoping review to identify the relevant literature to answer our research question: What skills in collaborative practices are necessary for tele-intervention by professionals working in primary care?
Thus, we can better understand the skills required for tele-intervention offered by primary care professionals. This method makes it possible to capture the richest literature quickly, reinforcing this synthesis's feasibility in COVID-19.
What results did we get?
It is possible to collaborate with other professionals to improve care
provided to the patient when care is given in a virtual context. Some
skills are, however, necessary, such as:
Mastering technological tools
Know interprofessional collaboration in a sufficient and adequate way
Communicate with members of the interprofessional team in a way
regular and active
Recognize the roles of each member of the team
Foster and promote teamwork despite the distance
Exercise collaborative leadership
Know how to resolve conflicts between colleagues in a virtual context
Key messages from the study
Interprofessional collaboration in virtual care is key to quality patient care
Professionals must have efficient and adequate equipment and the technical support required to achieve interprofessional collaboration in virtual care
The initial and continuing training of professionals seems insufficient in using technologies in health
Specific skills necessary for good interprofessional collaboration, such as conflict resolution, seem to be underemphasized by educational institutions and managers in the workplace
The main barriers to interprofessional collaboration in virtual care are a lack of professional skills, inadequate technological equipment and change management
Excellent ability to communicate and the identification of a champion are factors facilitating the success of interprofessional collaboration in virtual care
Recommendations have been issued for each of the different actors working in the health system to optimize virtual care.
We invite you to consult them here.