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Interprofessional collaborative skills
of nurses and social workers in the context of Telehealth: scope study

Principal investigators

Marie-Eve Poitras,

Yves Couturier,

Francois Aubry,

Ariane Girard, Julie Racine,

Jean-Daniel Carrier,

Laurie Fortin, Christina Simard


$ 30,000

Social Sciences and Humanities Research Council of Canada (SSHRC)

Study setting

Literature paper


Collaborative skills, interprofessionality, primary care, tele-intervention, scope study

  How to avoid that this new
way of working causes an 
interprofessional collaboration
and patient partnership regression ?



Discover the

summary of the project
an infographic!


The pandemic has brought about a change in the way care is made available to users and the use of tele-intervention will continue. For good reason, 98% of primary care professionals believe that they will use tele-intervention even after the COVID-19 period, of which 28% of them think they will use it more than 50% of the time. The skills necessary to carry out an effective and optimal tele-intervention are unknown, whether they are related to interprofessional collaboration or not. In addition, the literature shows that professionals do not feel equipped to offer this tele-intervention in an optimal way, which clearly illustrates the current lack of knowledge and support for professional development. It is essential to learn more about these elements and this is precisely what our study proposes.

What are our goals?

  1. Describe the collaborative practices of professionals working in primary care in the context of tele-intervention

  2. Identify the skills expected for interprofessional collaboration in tele-intervention

  3. Identify skills that facilitate interprofessional collaboration in primary care in the context of tele-intervention

  4. Formulate recommendations to support the adjustment of ongoing and initial training in IPC in the context of tele-intervention

Au travail




Web sites


We conducted a scoping study (Scoping review) in order to identify the relevant literature to answer our research question: What are the skills in collaborative practices necessary for tele-intervention carried out by professionals working in primary care?

We are thus able to better understand the skills required for tele-intervention offered by primary care professionals. This method makes it possible to quickly capture the richest literature, which reinforces the feasibility of this synthesis in the COVID-19 context.

What results did we get? 

It is possible to collaborate with other professionals to improve care

provided to the patient when care is given in a virtual context. Some

skills are however necessary such as:

  • Mastering technological tools

  • Know interprofessional collaboration in a sufficient and adequate way

  • Communicate with members of the interprofessional team in a way
    regular and active

  • Recognize the roles of each member of the team

  • Foster and promote teamwork despite distance

  • Exercise collaborative leadership

  • Know how to resolve conflicts between colleagues in a virtual context

couverture rapport srh.PNG

Key messages from the study

  • Interprofessional collaboration in virtual care is key to quality patient care

  • Professionals must have at their disposal efficient and adequate equipment as well as the technical support required to achieve interprofessional collaboration in virtual care.

  • The initial and continuing training of professionals seems insufficient with regard to the use of technologies in health

  • Certain skills necessary for good interprofessional collaboration, such as conflict resolution, seem to be underemphasized both by educational institutions and by managers in the workplace.

  • The main barriers to interprofessional collaboration in virtual care are lack of professional skills, inadequate technological equipment and change management

  • A good ability to communicate and the identification of a champion are factors facilitating the success of interprofessional collaboration in virtual care



Couverture policy brief.png


A list of Recommendations have been issued for each of the different actors working in the health system in order to optimize virtual care.


We invite you to consult them here. 

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